We currently deliver to mainland UK. International delivery isn’t available just yet.
Standard delivery is £4.99 and typically arrives in 2–4 working days. Express options may be available at checkout. Final shipping costs and timings are shown at checkout before you pay.
You’ll receive a shipping confirmation email with a tracking link as soon as your parcel leaves our warehouse. You can also view tracking in your account if you created one before checkout.
First, check your tracking link that was sent via email and look for any “attempted delivery” notes. Still stuck after 48 hours past the expected delivery date? Contact our support team with your order number, and we’ll sort it - support@petamaze.com
If your order hasn’t shipped, we’ll try to update the address. Please contact us ASAP with your order number and the correct address.
Unopened items can be returned within 30 days of delivery for a refund. For safety reasons, we can’t accept returns of opened products. Please ensure items are in their original, resalable condition. Please read our complete Returns & Refunds Policy.
Email our support team (support@petamaze.com) with your order number and the item you’d like to return. We’ll share the return instructions. Returns remain your responsibility until they reach us, so please keep proof of postage.
Once your return is received and checked, refunds are issued to your original payment method. Please allow up to 10 working days for your bank to process it.
Snap a quick photo of the issue and email it to us along with your Order Number within 7 days of delivery. We’ll replace or refund as appropriate.
Select your product, choose a delivery frequency (e.g., every 30, 60, or 90 days), and proceed to checkout, ensuring the subscription option is selected. We’ll automatically deliver on schedule, so you never run out. You'll also receive reminders about upcoming payments and deliveries a few days before you are charged.
Yes. Please create or log in to your account to pause, skip, change frequency/quantity, update addresses and payment details, or cancel at any time.
You’re billed on the day each renewal is processed. You’ll receive reminder emails ahead of time so you can make changes before the charge.
We’ll retry the payment. If it still fails, that shipment won’t be sent until payment is updated. Update your card details in your account to resume deliveries.
Some codes apply to the first subscription order only, while others are one-time purchases only. The code terms will say what’s eligible.
We work with a qualified veterinarian and a canine nutritionist to help ensure our supplements are well-designed for your pets. Please check our About Us page.
Formulated in the UK with responsibly sourced ingredients from trusted suppliers. We choose ingredients based on quality, safety and efficacy.
Follow the feeding guidelines on each product. For toy or giant breeds, use the weight-based directions on the label. Always consult your vet before making changes to your pet's diet.
Always consult your vet before giving supplements to puppies under 12 weeks, pregnant or nursing dogs, or pets with existing health conditions or undergoing medical treatment.
Some ingredients can interact with medicines. If your pet is on medication or has a medical condition, speak to your vet first.
Yes! Create a PAW PASS account to start earning points for purchases and other activities. Points can be redeemed for money off future orders.
Log in to your PAW PASS account, redeem your points for a disocunt, then apply the code at checkout. One discount code can be used per order.
Rewards and promotional codes may exclude bundles, sale items or subscriptions unless stated otherwise.
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PetAmaze Ltd
128 City Road, London, United Kingdom, EC1V 2NX
support@petamaze.com
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Minnie dried soft and not sticky, good lather, quick rinse.
Mabel drinks as normal and morning whiffs have eased a lot no toothbrush wrestling.
Our girl zones out with yoghurt while I plate up ten minutes of peace!
Lives on Murphy’s lead so we always have a water stop on hot days
My Beagle settled nicely during a food switch. The little scoop helps.
